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FAQs

Contact

What are your contact details?

We have three offices to serve our customers.

Head Office:

Address:
277 Basaltic Road, Concord, ON, L4K 4W8

Phone:
Toll free at 905‑761‑9752

Fax:
Toll free at: 1‑800‑595‑9754 or local at 905‑761‑9754

Hours of Operation:
8:00am-5:00pm EST. Monday through Friday

Email:
sales@avron.ca

Eastern Region Office:

Address:
3524 Boul. Poirier, Saint-Laurent, QC, H4R 2J5

Phone:
Toll free at 1‑855‑535‑0575 or locally at 514‑904‑0575

Fax:
514‑904‑0658

Hours of Operation:
8:00am-5:00pm EST. Monday through Friday

Email:
avronquebec@avron.ca

Western Region Office:

Address:
708 Chester Road, Delta, BC, V3M 6J1

Phone:
Toll free at 1‑877‑773‑9993 or locally at 604‑526‑1482

Fax:
604‑525‑1293

Hours of Operation:
8:00am-5:00pm EST. Monday through Friday

Email:
saleswest@avron.ca

Becoming a Customer

How do I open up an account at Avron?

It is easy to open an account. Call our customer service department to start the process.

A credit application is required to open an account. Your customer service representative will send you a credit application form. Please fill out the form and send it back to our office by e-mail or fax.

Ordering

How do I place an order?

You can easily place your order by phone, fax, email or online.

Head Office:

Address:
277 Basaltic Road, Concord, ON, L4K 4W8

Phone:
Toll free at 1‑800‑997‑9752 or locally at 905‑761‑9752

Fax:
Toll free at: 1‑800‑595‑9754 or local at 905‑761‑9754

Hours of Operation:
8:00am-5:00pm EST. Monday through Friday

Email:
sales@avron.ca

Eastern Region Office:

Address:
3524 Boul. Poirier, Saint-Laurent, QC, H4R 2J5

Phone:
Toll free at 1‑855‑535‑0575 or locally at 514‑904‑0575

Fax:
514‑904‑0658

Hours of Operation:
8:00am-5:00pm EST. Monday through Friday

Email:
avronquebec@avron.ca

Western Region Office:

Address:
708 Chester Road, Delta, BC, V3M 6J1

Phone:
Toll free at 1‑877‑773‑9993 or locally at 604‑526‑1482

Fax:
604‑525‑1293

Hours of Operation:
8:00am-5:00pm EST. Monday through Friday

Email:
saleswest@avron.ca

My facility uses Purchase Orders, do you accept those?

We always do our very best to accommodate our customer’s needs for their convenience so please feel free to give us a call to discuss any particular requirement.

What information should I include with my order?

When placing an order, we recommend that you include the following information: your name, company name, phone number including area code, shipping information, product codes and quantities. Product code numbers are listed with every product in our catalogue(s) or website(s). This helps ensure the accuracy of your order.

Can I place my order after business hours and on holidays?

Yes, you can place your order after business hours and on holidays by phone, email, fax or online. When placing your order by phone, e-mail or fax, please leave your name, company name, call back number and email address, and one of our Customer Service Associates will return your call the next business day. For online orders, please login to your online account.

Product Availability

Every attempt will be made to offer goods at the prices listed and maintain product availability. Due to market and currency fluctuations, Avron reserves the right to change prices without notice. Some products may not be exactly as shown. Also, color availability may be subject to change without notice.  
Avron is not responsible for any typographical errors.

Backorders

Avron prides itself in shipping complete orders. However, if product is not available at the time an order is placed, customers will be notified right away. If items are not available or become discontinued by the manufacturer, we reserve the right to cancel any backorders.
Items not in stock at the time of processing your order will be shipped when available and invoiced separately.*
*some restrictions apply.

Special Order Items

All orders require a 50% deposit and are subject to a restocking fee of 50% if cancelled after 24 hours upon confirming the order. Please note that some orders may require prepayment. Products may require a 4-6 week delivery time.

Payment

What form of payment do you accept?

We accept Visa, Mastercard, Debit Cards (on-site only), as well as certified cheques or money orders, and online banking payment methods.

Please note that All first orders must be prepaid in full by Visa, Mastercard or Certified cheque.

Do offer payment terms?

For established accounts, net 21 day terms, from date of invoice, may be available on approved credit (OAC). Some restrictions apply: credit is extended to approved accounts only.

Credit Cards: Visa and Mastercard only
Interac (Debit) is available for pick up orders only.
Overdue accounts will be charged 2% per month on amounts past due.

Delivery & Shipping

Where do you deliver?

We deliver to anywhere in Canada & the United States using either our own fleet or courier depending on the location.

Can I have an order delivered to my P.O. Box?

No, a valid street address is necessary for delivery. If a P.O. Box is entered instead of a shipping address when ordering on our website, an error message will appear when submitting the order.

Can I deliver my order to a different address?


Absolutely! Please indicate that at the time of placing your order by filling out the “Comments” screen, in addition to including the remaining information requested on the form.

What are the details regarding shipping and handling costs?

Having operated and expanded in the market throughout the past two decades, we have done the research and achieved the buying power that allow us to provide our partners with the most competitive shipping rates.

    ;For deliveries using the Head Office fleet, a minimum shipping charge of $30.00 applies to all orders less than $200.00 (before taxes) within the GTA.;A minimum shipping charge of $50.00 applies to all orders less than $300.00 (before taxes) outside the GTA but within the delivery service areas.

For customers outside of our fleet’s delivery service area, we obtain the top 3 most cost-effective quotes and present it to them for final approval.

All handling charges (ie. border crossing fees, duty fees, brokerage fees, fuel surcharges, or other such charges) are the responsibilities of the customer and can either be added to their invoice or charged directly by the U.S. Customs. All orders must be prepaid prior to shipping.

Customers outside of Canada will require tax ID numbers for cross-border shipments.

Please feel free to call our Customer Service team at 905-761-9752 for more information.

Returns

Can I return an item I ordered that I just don't want?

Absolutely! If you decide you do not want an item you purchased from us within 24 hours of receiving it, please call 1-800-997-9752 to arrange for it to be picked up at your next delivery. Kindly provide the invoice number when calling, and all returns require an RMA (Return Merchandise Authorization).

What is your warranty policy?

For items that are covered by a manufacturer’s warranty (structural damage sustained under normal use), customers are required to provide proof of purchase (receipt), as well as photographs to support warranty claims. Carefully follow care and cleaning instructions of your product to ensure the manufacturer’s warranty is honoured. Some restrictions apply.

Pricing

*Please note that all prices are subject to change without notice and do not include taxes or shipping. All prices shown are in Canadian funds.

What does guaranteed low prices actually mean?

We want to satisfy our customers and offer fair and affordable value for their money. Our extensive research and experience in the market is why we can promise unbeatable prices. We discount all of our items, and in many cases, sell below manufacturer suggested retail prices (MSRP).

Do you price match?

Yes, if a customer does find an identical product for a lower price, we will match the price. Some conditions apply.

Can I buy directly from your manufacturers?

Our manufacturers use a network of national dealers, such as Avron, and do not sell directly to the end user.

Discounts

Are any discounts offered?

Take advantage of our 3% discount on all orders over $300.00, before taxes and shipping, to meet your budget needs. Some restrictions apply: does not apply to clearance and/or featured flyer prices that have already been discounted.

Taxes

Goods & Services Tax (GST) and Harmonized Taxes (HST) will be added to orders where applicable.  For your reference, our business number is 87021 7551 RT0001

Avron Online

How do I sign up for email updates?

Register on our website and you’ll receive exclusive offers and promotions, announcements, and more! 

Where can I visit Avron online?

In addition to our website, we have a Pinterest page and a charming lifestyle blog just waiting for your visit! Get some great ideas and share yours with us!

Pinterest: http://www.pinterest.com/avronforyou/

Blog: http://avronblog.wordpress.com/

Twitter: @AvronCanada

Facebook: https://www.facebook.com/AvronCanada/

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